Project Management, enterprise multi-channel crm implementation & Contact Centre Consultancy Services delivered by Chris Lofts

Current Status - Working

Role Interests

  • Project management
  • Enterprise SaaS multi-channel CRM system implementations
  • Contact centre infrastructure implementation/change
  • Business Analysis/Process discovery

Any location in UK or Europe considered

Limited company & VAT registered

 

Key Skills & Experience

  • Certified Prince 2 Practitioner
  • Cloud (SaaS) Solution Implementation
  • Full project lifecycle
  • Business analysis
  • Process discovery and definition
  • Requirements gathering and functional design
  • Vendor selection management
  • Leadership, management & motivation
  • Business change & improvement
  • Domestic & international experience
  • Private & public sector experience

Selected Client List

  • Aimia
  • Tesco Mobile
  • Tesco Stores Ltd
  • Tesco Tech Support Ltd
  • Capita
  • Medical Defense Union
  • Autoglass
  • BT
  • Vodafone
  • Odeon Cinemas
  • Telsim (Turky based mobile operator)
  • Proximus (Belgian mobile operator)
  • Omnitel (Italian mobile operator)
  • Rail industry (both public & private)

Contact Details

Chris Lofts - Principal Consultant

Mobile: +44 7795 083 494

Office: +44 1227 740 082

Office 2: +44 208 144 6387

Email: chris.lofts@cbcukltd.com

Please see linked in below for comprehensive profile

View Chris Lofts's profile on LinkedIn